Connect Cardiff

Shocking statistics reveal why video conferencing is on the up

Posted in Communic8, Connect Cardiff, Tewdric, nsuk on July 31st, 2011 by Tewdric_Marketing – Comments Off

A recent survey conducted with senior executives about their business travel could help to explain why the video conferencing market is booming at the moment.

If you were to predict the answer to questions about the necessity of trips, length of journey and delays, then I’m sure you wouldn’t be surprised by the answers but what I liked about the survey is it asked questions that are often hard to quantify – even for the business executive.

1 in 10 Executives reported to have missed a child’s birthday or wedding anniversary due to having to take a short haul flight abroad for work purposes. But as half the flights taken were for regular meetings, surely this could have been avoided?

Isn’t it time to start working smarter, not harder? To see the full results click here

Trusting technology…and double checking that it’s working

Posted in Connect Cardiff, Tewdric, nsuk on July 18th, 2011 by Tewdric_Marketing – Comments Off

This week was a real test for Net Support. At 6am on Wednesday morning, Western Power turned off the power to the site of our main data centre in order to upgrade it.

With only 3 working days notice, it would have been impossible to implement a disaster recovery strategy had we not already had one. Fortunately, we just used the 3 days to double check everything was in order and working as they should be including getting our diesel generators ready to fire up in time for the big outage.

There was, of course, a moment of breath-holding when Western Power flicked the off switch but everything went as planned and the UPS back-ups kicked into life. Jonathan, Giles and John were on site at 5.30am for no need at all, right?!

But it did get me thinking; as a data centre, what would have been the effect if it hadn’t gone to plan? Our whole modus operandi is based around the resiliency and well-designed back-up solutions we put in place that clients wouldn’t or couldn’t afford to do just for their business.

For our hosting clients who rely on us so heavily for their IT – their current emails, data and applications all of which resides in our data centre, it’s imperative that our strategy is robust. The cost to their business could, quite literally be in the millions of pounds and would certainly see the end of NSUK.
But it’s not just about having power back-ups for the servers. Backing up the data and applications properly is just as crucial.

Say, a real business disaster occurs. How long do you think it would take to get your business running again and how would you do it? What are you likely to lose/sacrifice? 30 second’s worth of data? An hour’s? Week’s? Month’s?…..more…? This may depend on the last time you actually tested your back-ups actually work whether it’s based on your site or with a 3rd party.

As off-site back up Oolio disappeared off the face of the earth and world wide web last week, it may be worth a little check you can get to your back up when you just in case you really need them!

Broadband Scheme extended to help those with less than 2Mbps

Posted in Connect Cardiff on July 4th, 2011 by TewdricBlogger – Comments Off

Spectrum Internet was pleased to hear the news that the Broadband Support Scheme has been extended to include those who receive less than 2Mbps.

We have encountered a number of individuals and businesses who fell outside the scheme previously when it only assisted thoses up to 512kbps. This scheme should really provide better solutions of communities now who want a permenant solution such as fibre to the cabinet (FTTC) or fibre to the home/premise (FTTP).

It is a shame that the grant was not extended allowing more of this capital allowance per individual – say up to £2,500, to help smaller villages but we do expect the scheme to become more popular.

Don’t let concerns about security cast a cloud over your projects

Posted in Communic8, Connect Cardiff, Tewdric, nsuk on May 31st, 2011 by Tewdric_Marketing – Comments Off

A study carried out by research analyst OVUM has revealed that multinationals are becoming increasingly interested in cloud computing technology. It states that 45% of multinationals are using the cloud nowadays, a raise from 24% in 2010. The cloud offer them many benefits such as data back-up and storage, communications services, web hosting, corporate IT systems, networking or applications software. The numerous advantages of the technology explain its success.

However, at the European level, another study performed by AMD has shown that concerns about security are still preventing many companies from considering moving services and data into the cloud. Indeed, 59% of businesses have declared that security is the main barrier to cloud adoption.

Their concerns could easily be explained when considering the amount of “Security Data Breach” or “Hacking” stories related to big names in the news recently. So it can be understood why some firms may be reluctant to the adoption of cloud services, however, they need to be aware that all providers aren’t all the same.

Of course, relying on a third party to secure data, application and networks is a matter of trust. At Net Support UK we are committed to work closely with our clients to ensure that all their requirements are met AND work hard ourselves to understand the security threats that surround our clients and hosted services so that we can offer advice on how best to secure the cloud. In fact, we believe that for small and medium businesses in particular, the cloud can improve their data security, as most of them do not have the finances, resources or skills to create and maintain secured systems. As Graham Titterington, Ovum principal analyst, points out: “For 95% of businesses, they will certainly be more secure in the cloud than they would using their own DIY approach. The hackers will have an easier job getting into their server than they would getting into a server of a cloud provider [...]” In other words, yes, hackers will try to get into a cloud provider server, but as the levels of security are likely to be higher, they are more likely to give up than to achieve anything.

As more and more workers are able to work remotely, accessing cloud-based services and using mobile devices, it has become absolutely essential for businesses to choose a reliable cloud service provider or a third-party data centre.

Data and information protection is key to the cloud technology; this is why we continuously monitor and add new levels of security to our system. After all, our reputation as a private cloud provider is at stake too. So we deliver our services from our own private data centre, monitor activities 24/7 all year long, ensure our staff are up to date in terms of issues that may occur as well as knowledge on the latest ‘Infosec’ thinking and use a variety of technologies to tackle current threats and prevent future ones. Even our hosted VOIP solution offers a more secure-led advantage over our competitors.

Businesses should select a local and professional cloud provider like us that delivers its service from a secured date centre which is run by people whose job it is to manage and secure data and who are interested in working closely with you to answer all the concerns you may have.

The increasing popularity of mobile broadband calls for good quality and consistent wireless technologies.

Posted in Connect Cardiff, Tewdric, nsuk on May 27th, 2011 by Tewdric_Marketing – Comments Off

Ofcom’s latest report on mobile broadband access shows that more and more people are using this technology nowadays.

Since constant availability along with the need of continuous access to information, data and online services are key factors in many people’s lives, getting online from anywhere has become crucial. Indeed, as mobile broadband access through laptops, dongles, smartphones or tablets has become mainstream, people expect and, somehow, are expected to be online whenever and wherever they are.

Surprisingly, the Ofcom study also shows that approximately 7% of UK homes use mobile broadband as their only method of connecting to the Internet; an increase form 3% in 2009.

This need for constant access, whether at home or when on the go, does highlight the importance of the quality of the wireless provision.

As this form of technology is becoming increasingly popular, WIFI solutions providers could be victim of their own success: If too many people use the same connection, it can get slow. Statistics shown by Ofcom report reveals that the average mobile broadband speed is 1.5Mb, meaning it takes 8 seconds to load a basic webpage. Speed and consistency remain the major challenges for wireless solutions providers.

As everyone has to share a limited amount of bandwidth, the most reliable service is required. It is therefore up to the ISPs to make the efforts required to deliver the best services to the customers.

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